Terms of use
Last updated 23 August 2026
These terms apply when you use vavastudio.no and the digital services VaVa Studio provides, including the VaVa Flow booking platform and the customer apps built on it. By using the service, you accept the terms below.
Who provides the service
The services are provided by ANFINSEN VAVA STUDIO, company no. 937 752 296, based in Moss, Østfold, Norway. If you have questions about these terms, contact us at kontakt@vavastudio.no or +47 926 34 854.
What VaVa Flow is
VaVa Flow is a platform that salons and clinics use for appointment booking, customer records, payment and reminders. As a customer of a salon, you use the app or website to book, change and view your own appointments at that particular salon. The agreement about the treatment itself is between you and the salon, not with VaVa Studio. Each salon sets its own prices, opening hours and cancellation rules.
Account and sign-in
You can create an account with an email address and password, or sign in with Google, Apple or Facebook. When you sign in that way, we retrieve your name and email address to create your account and recognise you next time. We never publish anything on your behalf, and we do not read the contents of your account with that provider. You are responsible for keeping your sign-in details to yourself, and you can delete your account at any time from the app or by contacting us.
How the service may be used
You must use the service lawfully and for its intended purpose. You must not attempt to access other people's data, circumvent security measures, extract data automatically at scale, or disrupt operations. We may close an account that is misused, and will notify you unless the law prevents us from doing so.
Booking, payment and cancellation
Prices, cancellation deadlines and any no-show fees are set by the individual salon and shown to you before you confirm a booking. Payment is processed through the salon's payment provider. Requests for refunds or changes to an appointment should be directed to the salon you booked with.
Personal data
Personal data is processed as described in the privacy policy at vavastudio.no/en/personvern. For the customer data held in a salon's VaVa Flow solution, the salon is the data controller and VaVa Studio is the data processor acting on the salon's behalf under a data processing agreement.
Availability
We work to keep the service available and functioning as intended, but cannot guarantee uninterrupted operation. Planned maintenance is scheduled outside business hours wherever possible. We may change and develop functionality over time.
Liability
VaVa Studio is not liable for indirect losses, lost profit, or losses caused by circumstances at the salon, at your end, or at a third-party provider. Nothing in these terms limits liability that cannot be waived under mandatory Norwegian law, including liability for intent and gross negligence, and consumer rights under consumer protection legislation.
Changes to these terms
We may update these terms. The date of the most recent update appears at the top of this page. For material changes we will notify you in the service or by email a reasonable time before the change takes effect.
Governing law and disputes
These terms are governed by Norwegian law. We always try to resolve disagreements through dialogue first. If that does not succeed, Moss District Court is the agreed venue. If you are a consumer, you may also bring the matter to the Norwegian Consumer Authority.